EUS Networks is a turnkey solution provider for enterprise VOIP and contact center alike. We design and build auto-attendants, IVRs and speech recognition systems for customers all over North America and Europe.
EUS will document every aspect of your installation and configuration. We will also create a custom call flow, which is a visual representation of your voice application. This will help you define exactly what your callers will experience.
Our in-house programmers work with you and your team to build your application using the documentation you provide. Our IVR programs come with simple graphical management options for you and your team.
EUS Networks extends FREE maintenance & support to all new customers for a limited time in order to assist with any minor tweaks and changes to your system. Onsite, Telephone & Email support and fixes are included for the remainder of your support agreement.
EUS custom builds every IVR with our own in house development team based on your call flows and documentation. We provide several other web based or graphical tools.
OpenGate, based on the powerful opensource platform Asterisk, is a new component that allows an existing contact center to embrace a tool with flexible and cost-effective deployment options.
The OpenGate solution also allows for contact centers without existing technologies to implement an industry leading platform for all of their telephony and CTI requirements.
Presence OpenGate may be used as a dedicated standalone solution within an enterprise contact center and will serve as a gateway between the contact center and the PSTN via T1/E1 interfaces or SIP trunks for VoIP.
Presence OpenGate also allows an enterprise to extend an existing ACD/PBX investment by extending the platform to provide full ACD and CTI capabilities, even if the existing switch does not have an ACD or CTI package in place. Some of the advantages of working with Presence OpenGate are: